FAQs

Wearing compression sleeves can feel snug and supportive around the limbs and provide relief from discomfort associated with swelling or muscle fatigue.

ATTIVO’s premium-quality compression sleeves are suitable for daily wear and can be washed, but it’s best to air-dry them. While durable, they won’t last forever, so keep an eye out for reduced compression or signs of wear and consider replacing them when needed. it’s generally suggested to replace compression sleeves every 3 to 6 months or sooner if they lose their elasticity or become damaged. Wearing compression gear frequently can shorten their lifespan, with consistent use lasting about a year if worn every other day, or 8-10 months with daily wear, similar to running shoes.

Yes, compression sleeves for the knee, ankle, or elbow can help support and potentially speed up muscle recovery by promoting better blood circulation, reducing swelling, providing support to the muscles and joints, and aiding in the removal of metabolic waste products from the muscles.

Compression sleeves are generally safe to use, but there is a possibility of adverse effects if they are worn incorrectly or if they are too tight. Wearing compression sleeves that are too tight can restrict blood flow and potentially lead to issues such as numbness, tingling, or discomfort. When worn properly and with consideration for individual health factors, compression sleeves are unlikely to cause harm to the body.

We accept all of the payment methods listed below.

Currently, we do not accept international orders and payments, but we are working towards that goal, and we plan to start accepting international payments and orders soon.

Yes, you can make payments through a wallet, UPI, or simply via WhatsApp’s payment feature directly from your phone.

All online payments are safe and secured. Our website has established a secure transaction environment. The ordering system we utilize employs industry-standard encryption technology to safeguard your private information registered on our site. This encryption system offers security and peace of mind, particularly when your browser and local network support encrypted data transmissions.

If you encounter an error while trying to checkout using a credit card as your payment method, please try placing your order again. Any previous orders placed without payment will be automatically cancelled within 24 hours. Additionally, we recommend checking with your credit card company to ensure that your card is available for use.

If you encounter this problem, please try the following steps:

• First, clear the cookies, restart the browser, and disable Firewall. Then, try again.
• Second, if the problem persists, try using another computer or a different internet browser, such as Firefox, Chrome, or Microsoft Edge.
• If the issue persists, consider waiting for a few hours before attempting to log in again.
• Lastly, if none of the above steps resolve the issue, please contact us for assistance.

Generally, all items listed on our website are available. However, occasionally, certain items may be out of stock due to high demand. If you select and pay for an item that is unavailable for any reason, we will promptly contact you. We will then offer an alternative similar item or process a refund to your account

Please note that once an order has been placed and processed, it is challenging to make modifications or cancellations. If you wish to change your order, please click the ‘Contact Us’ button, and we will endeavour to accommodate your request. However, once your order has been shipped, changes or cancellations are not possible.

You can check the status of your order at any time by accessing the links provided by our customer service team via email. Please ensure you have the order number and email address on hand to track your order. We will also send you the tracking number via email. Please note that the carrier’s website may not update parcel status in real-time.

Please ensure that all of your orders have already been shipped. If your order shows that it has been sent on the tracking website, and you haven’t received it within 2 weeks, please contact customer service for assistance.

The total time consists of two parts:

• The first part is the processing time, which includes the time from when your request for exchange or refund is received to our processing procedure.
• The second part is the actual shipping time, which is the duration it takes for the package to be exchanged and redelivered to you.

We design our products to enhance the quality and performance of our customers’ active lifestyles. We hold the same commitment to customer service. If you need to return or exchange an item, please contact us directly via email for assistance or through our ‘Contact Us’ page.
This site reserves the right to make adjustments to the Return & Exchange Policy. Special circumstances may necessitate collaboration with corporate business partners. For further information, please contact our customer service.